FK strictly follows mentioned below terms and conditions for return and exchange:
We try our level best to meet and fulfil our valued customers expectations. But, if any customer wants to exchange the product then he/she should have complied with the following conditions:
- Customers can exchange ordered items within 14 days from the date of order placement.
- Product(s) must be in its original condition, unused and original packing. FK will not accept product(s) where proper care instructions are not being followed.
- We do not offer a cash refund instead exchange is possible with another item (depending upon the availability of the stock) of minimum purchase value of the item exchanging with.
- After getting your exchange query, your order will be first checked by our relevant team, after assessment you will be offered an exchange (depending on the availability of the article)
- If FK quality team found that the articles were used, washed, mishandled or not in its original state then we will not be able to consider the return. *Accessories and discounted Items cannot be exchanged or returned.
- Shipment is free all over Pakistan.
- There will be Delivery Charges for the Exchanged items (200Rs-550Rs from 0.5kg to 2kg) depending upon the weight of the order.
- International Orders are NON-RETURNABLE and NON-EXCHANGEABLE.
Please do not accept order if the parcel is damaged or seal opened.
- We keep track record of our customer shipments after dispatch till smooth delivery with the help of our courier service companies.
If you do not receive your order within 7 days of dispatch kindly contact us at:
Order can be cancelled at any time before the order has been processed. Once the order has been shipped, you will receive a shipping confirmation via email/text message that will contain the tracking information. As soon as the product has been shipped, our exchange policy will be applicable as per FK’s Terms & Conditions.